- VoIP & SIP Specialists — Dubai
Avaya: VoIP Integration
Services Dubai
SIP Trunk Setup · Teams Integration · CRM Connect · Cost Reduction
FSI Information Technology provides end-to-end VoIP integration services for businesses in Dubai and the UAE. We connect your Avaya IP Office system to SIP trunks, cloud platforms, Microsoft Teams, and business applications — reducing call costs and unifying your communications in one seamless experience.
What We Do
VoIP Integration That Reduces Costs and Connects Everything
VoIP (Voice over Internet Protocol) allows your business to make and receive calls over your internet connection instead of traditional phone lines. Integrating VoIP with your Avaya IP Office system unlocks significant cost savings and opens up a world of unified communication features.
FSI handles the complete integration — from choosing the right SIP provider for your UAE business, to configuring the Avaya system, to connecting it with your CRM, Teams, or any other platform your business relies on.
- Eliminate costly ISDN and analog phone lines
- Reduce local and international call costs by up to 60%
- Connect remote workers to the office phone system
- Integrate with Microsoft Teams for unified calling
- CRM screen-pops and call logging on every inbound call
- Scale lines up or down instantly — no physical changes needed
Cost savings overview
AED 300–500
AED 80–150
Up to 60%
Up to 80%
1–2 days
Instant, no hardware
Integration Types
What We Can Connect Your Avaya System To
FSI integrates your Avaya IP Office with the platforms and tools your business already uses.
Free site survey
We configure your Avaya system to work with all major UAE SIP providers — replacing expensive ISDN lines and dramatically reducing monthly call costs.
Microsoft Teams
Direct routing integration lets your team make and receive external calls through Teams using your existing Avaya infrastructure and business numbers.
CRM systems
Screen-pop integration with Salesforce, Zoho, HubSpot, and other CRMs. Every inbound call shows the caller's full customer record automatically.
Softphone apps
Deploy Avaya's softphone apps on laptops and smartphones so remote workers have full access to the office phone system from anywhere.
Cloud & hosted platforms
Hybrid integration connecting your on-premise Avaya system to cloud-hosted services, enabling flexible work models without replacing your hardware.
Contact centre platforms
Integrate your Avaya IP PBX with contact centre solutions for call queuing, IVR, agent dashboards, and real-time reporting.
Why FSI
Why Choose FSI for VoIP Integration
UAE-specific expertise
We know the UAE telecom landscape — local SIP providers, regulatory requirements, and the most cost-effective solutions for businesses in Dubai.
Avaya-native integration
As a certified Avaya partner, we integrate at the deepest system level — not through workarounds — ensuring maximum reliability and feature compatibility.
Fast deployment
Most VoIP integrations are completed within 1 to 2 business days. We test every line and every feature before handing over to your team.
UAE-specific expertise
We know the UAE telecom landscape — local SIP providers, regulatory requirements, and the most cost-effective solutions for businesses in Dubai.
Avaya-native integration
As a certified Avaya partner, we integrate at the deepest system level — not through workarounds — ensuring maximum reliability and feature compatibility.
Fast deployment
Most VoIP integrations are completed within 1 to 2 business days. We test every line and every feature before handing over to your team.
FAQ
Frequently Asked Questions
What is VoIP and how does it save money?
VoIP routes your phone calls over the internet instead of traditional phone lines. This eliminates the need for expensive ISDN lines and significantly reduces both local and international call costs. Most Dubai businesses that switch to SIP trunks save between 40% and 60% on their monthly call costs.
Does VoIP work reliably in Dubai?
Yes. FSI configures Microsoft Teams Direct Routing, which allows your team to make and receive external calls through the Teams interface using your existing business numbers — while the calls still route through your Avaya IP Office system.
Can we integrate our Avaya system with Microsoft Teams?
No. FSI handles number porting as part of the VoIP integration. All your existing business numbers are transferred to the new SIP platform without any change visible to your customers or partners.
Can we integrate our Avaya system with Microsoft Teams?
Under our Business and Enterprise AMC plans, we guarantee a remote response within 1 hour of a critical fault being logged. On-site response is guaranteed within 4 hours (Business) or 2 hours (Enterprise) anywhere in Dubai.
Get a Quote
Request a Free VoIP Integration Quote
Fill in the form and our team will contact you within a few hours with a tailored proposal. No obligation — just expert advice and a clear quote.
Get a Free VoIP Integration Quote for Your Dubai Business
Ready to cut your call costs with VoIP? Contact FSI Information Technology today. Our Avaya-certified engineers will assess your connectivity and configure the right SIP trunk solution for your UAE business.
Call Us
+971 4 2257153
Mail Us
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Visit Us
Office 54, Burjuman Business Tower, Dubai