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Avaya Licensing
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Edition Licenses · User Licenses · Trunk Licenses · Mobility Licenses
Avaya IP Office runs on a license-based model — every system, user, and feature requires the correct licence to operate. FSI Information Technology helps businesses across Dubai and the UAE understand exactly what licenses they need, avoid overspending, and stay compliant with Avaya’s End User License Agreement.
Edition licenses
Essential, Preferred, Advanced, Select
User licenses
Basic, Office Worker, Power User, Teleworker
Trunk licenses
SIP trunk channel licensing
Mobility licenses
Remote & softphone worker access
What is an Avaya License?
Understanding How Avaya Licensing Works
An Avaya license is a digital authorization that unlocks specific features, user capacity, or connection channels on your Avaya IP Office system. Without the correct licenses, certain features simply will not activate — even if the hardware supports them.
Avaya IP Office uses a per-user and per-feature licensing model. This means licenses are purchased based on how many users need access, what level of features they need, and how many external lines (trunks) your business requires. Licenses are tied to your system and are managed through Avaya’s licensing servers.
- Licenses activate features per user or per system
- You only pay for the capacity and features you need
- Licenses can be added later as your business grows
- Licenses are tied to your Avaya system's serial number
- FSI manages license activation and renewals for you
Quick licensing facts
Per-user & per-feature
4 main categories
Yes, anytime
Case-by-case via Avaya
FSI handles it for you
Avaya EULA
What is an Avaya License?
Understanding How Avaya Licensing Works
Every Avaya IP Office deployment is built from a combination of these four license categories. FSI helps you determine the right mix for your business.
Edition Licenses
The edition license determines the overall feature set available on your Avaya IP Office system. This is the foundation license that unlocks the capability tier of your entire deployment.
- Essential Edition — core telephony features
- Preferred Edition — voicemail, auto-attendant, recording
- Advanced Edition — contact centre & reporting
- Select / Server Edition — multi-site, up to 2000 users
User Licenses
Every person using the system needs a user license. The type of user license determines which features that specific person can access — from basic calling to full unified communications.
- Basic User — simple call handling only
- Office Worker — voicemail and basic UC features
- Power User — full UC, mobility, and conferencing
- Teleworker — remote/softphone access licence
Trunk / SIP Channel Licenses
Trunk licenses govern how many simultaneous external calls your system can handle. Each SIP trunk channel that connects to the outside world requires its own license.
- SIP trunk channel licenses — per simultaneous call
- Determines max concurrent external calls
- Scales independently from user count
- FSI sizes this based on your call volume
Mobility & Remote Worker Licenses
For teams working remotely or using mobile devices, mobility licenses enable softphone apps and remote access to the full office phone system from anywhere.
- Avaya Workplace softphone app access
- Remote worker VPN-less connectivity
- Mobile twinning — ring mobile and desk phone together
- One license per remote/mobile user
Quick Reference
User License Comparison
A simplified overview of what each user license type typically includes. Exact feature availability depends on your IP Office edition.
| License Type | Best For | Voicemail | Mobile Twinning | Softphone App | Conferencing |
|---|---|---|---|---|---|
| Basic User | Common areas, lobby phones | — | — | — | — |
| Office Worker | General office staff | ✓ | — | — | Limited |
| Power User | Managers, sales, support teams | ✓ | ✓ | ✓ | Full |
| Teleworker | Remote / work-from-home staff | ✓ | ✓ | ✓ | Full |
This table is a simplified guide for illustration purposes. Exact feature availability varies by Avaya IP Office edition, software version, and license bundle. FSI will confirm the precise feature set for your specific configuration during consultation.
The Process
How FSI Handles Your Avaya Licensing
Needs assessment
We start by understanding your team size, feature requirements, call volume, and growth plans — either during installation, migration, or a standalone licensing consultation.
License mapping
Based on your needs, we map out exactly which edition, user, trunk, and mobility licenses are required — avoiding both under-licensing and unnecessary overspend.
Procurement & activation
FSI procures the licenses through Avaya's official channel partner program and handles activation on your system — no manual processes for you to manage.
Ongoing management
As your business grows, we add licenses as needed. We also track renewal dates and notify you well in advance, so your system never loses functionality unexpectedly.
Needs assessment
We start by understanding your team size, feature requirements, call volume, and growth plans — either during installation, migration, or a standalone licensing consultation.
License mapping
Based on your needs, we map out exactly which edition, user, trunk, and mobility licenses are required — avoiding both under-licensing and unnecessary overspend.
Procurement & activation
FSI procures the licenses through Avaya's official channel partner program and handles activation on your system — no manual processes for you to manage.
Ongoing management
As your business grows, we add licenses as needed. We also track renewal dates and notify you well in advance, so your system never loses functionality unexpectedly.
Why FSI
Why Get Licensing Advice From FSI
Authorized Avaya channel partner
FSI procures and activates licenses through Avaya's official partner program — ensuring full compliance with Avaya's End User License Agreement.
No over-licensing, no under-licensing
We size your licenses precisely to your needs — so you are not paying for capacity you do not use and not missing features you actually need.
Renewal tracking included
We keep track of your license renewal dates and proactively reach out before anything expires, so your system never loses functionality unexpectedly.
Authorized Avaya channel partner
FSI procures and activates licenses through Avaya's official partner program — ensuring full compliance with Avaya's End User License Agreement.
No over-licensing, no under-licensing
We size your licenses precisely to your needs — so you are not paying for capacity you do not use and not missing features you actually need.
Renewal tracking included
We keep track of your license renewal dates and proactively reach out before anything expires, so your system never loses functionality unexpectedly.
FAQ
Frequently Asked Questions
Common questions about Avaya licensing, answered.
Can I transfer Avaya licenses to a new system?
In most cases, Avaya licenses are tied to the system they were originally activated on. Transferring licenses to a new system requires approval through Avaya’s licensing process. FSI can manage this transfer request on your behalf when you upgrade or replace hardware.
What happens to my licenses when I upgrade my Avaya system?
When upgrading to a new edition or platform (for example, from IP Office 500 V2 to Server Edition), your existing licenses are typically migrated as part of the upgrade path, sometimes with an upgrade fee. FSI handles this migration as part of our system migration service.
Do I need a separate license for every phone on my system?
You need a user license for every person using the system, not necessarily every physical phone. However, since each user is typically associated with one phone, in practice this often works out to one license per phone. Shared or common-area phones may use Basic User licenses.
What happens if I exceed my licenced user count?
If you try to add more users than your current licences allow, the system will prevent the additional users from being fully activated until more licences are added. FSI monitors this for AMC clients and proactively recommends additional licences before you hit your limit.
How much do Avaya licenses cost?
Licence costs vary based on the edition, licence type, and quantity required. Pricing is not fixed and depends on your specific configuration. Contact FSI for an accurate quotation based on your business needs — we provide transparent, itemized licencing quotes with no hidden costs.
Get a Quote
Not Sure What Licenses You Need?
Every Avaya IP Office deployment needs the right mix of edition, user, trunk, and mobility licenses. Tell us about your team size and requirements, and we will recommend the exact licensing setup for your business — completely free. Get a free consultation →
Avaya IP Office software and licenses are provided subject to Avaya’s Global Software License Terms and End User License Agreement (EULA). FSI Information Technology is an authorized Avaya Channel Partner and supplies licenses through Avaya’s official partner program. Full license terms are available at avaya.com/en/legal/license-terms. Pricing mentioned in consultations is indicative and subject to change based on configuration, quantity, and prevailing Avaya price lists.
Renew or Purchase Your Avaya License in Dubai Today
License expired or running out? Contact FSI Information Technology today. Our Avaya-certified team will identify the exact licenses your system needs and deliver them fast with minimal disruption to your business.
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