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Avaya AMC Service Dubai
Annual Maintenance Contract · 24/7 Support · Preventive Care
Protect your Avaya IP Office investment with FSI’s comprehensive Annual Maintenance Contract. We keep your communication system running at peak performance year-round — with guaranteed response times, preventive maintenance visits, and round-the-clock technical support.
What is an Avaya AMC?
Keep Your Avaya System Protected All Year
An Avaya Annual Maintenance Contract (AMC) is a service agreement that covers all technical support, maintenance, and repair needs for your Avaya IP Office system throughout the year. Instead of paying per incident, you get unlimited support for a fixed annual fee.
FSI’s AMC plans are designed to eliminate downtime, extend the lifespan of your Avaya system, and give you the peace of mind that expert help is always available — no matter what time or day an issue arises.
- Unlimited support calls — no per-incident fees
- On-site and remote support included
- Scheduled preventive maintenance visits
- Software and firmware updates covered
- Priority over non-contract customers
- Dedicated account manager assigned
SLA commitments
Within 1 hour
Within 4 hours
Next business day
Quarterly (4x)
Included
24/7 · 365 days
1 year (renewable)
AMC Plans
Choose Your Avaya AMC Plan
We offer three AMC tiers to match your business size and risk tolerance. All plans include FSI’s certified Avaya engineers and guaranteed response times.
Essential AMC
Basic coverage for small businesses. Remote support with next-business-day on-site response. Ideal for low-traffic offices where occasional downtime is manageable.
- Remote support — business hours
- Next-business-day on-site response
- 2 preventive visits per year
- Software updates included
Business AMC
Comprehensive coverage for growing businesses. 24/7 remote support plus a 4-hour on-site response SLA. Quarterly preventive visits keep your system in peak condition.
- 24/7 remote support
- 4-hour on-site response SLA
- 4 preventive visits per year
- Software updates included
- Dedicated account manager
Enterprise AMC
Maximum protection for enterprises and mission-critical environments. Sub-2-hour on-site SLA, spare parts on-site, and a dedicated senior engineer assigned to your account.
- 24/7 remote support — priority queue
- 2-hour on-site response SLA
- 6 preventive visits per year
- On-site spare parts kit
- Dedicated senior engineer
Key Features
What the Avaya IP PBX Offers Your Business
Guaranteed SLA
We put our response times in writing. If we miss an SLA, we credit your account. No vague promises — just clear, contractual commitments.
Avaya-certified engineers
Every engineer who works on your system is Avaya-certified. No third-party subcontractors — your system is always handled by qualified specialists.
Proactive, not reactive
Quarterly preventive maintenance visits catch issues before they become outages. We monitor, test, and tune your system on every visit.
Full documentation
Every visit, every fix, every update is logged and reported. You always know exactly what was done to your system and when.
Spare parts availability
We maintain a local stock of Avaya spare parts in Dubai so critical replacements happen immediately — no waiting for international shipping.
Remote monitoring
Our team remotely monitors your Avaya system health and can often identify and resolve issues before you even notice them.
Guaranteed SLA
We put our response times in writing. If we miss an SLA, we credit your account. No vague promises — just clear, contractual commitments.
Avaya-certified engineers
Every engineer who works on your system is Avaya-certified. No third-party subcontractors — your system is always handled by qualified specialists.
Proactive, not reactive
Quarterly preventive maintenance visits catch issues before they become outages. We monitor, test, and tune your system on every visit.
Full documentation
Every visit, every fix, every update is logged and reported. You always know exactly what was done to your system and when.
Spare parts availability
We maintain a local stock of Avaya spare parts in Dubai so critical replacements happen immediately — no waiting for international shipping.
Remote monitoring
Our team remotely monitors your Avaya system health and can often identify and resolve issues before you even notice them.
FAQ
Frequently Asked Questions
Everything you need to know about Avaya IP PBX systems in Dubai before making your decision.
What does an Avaya AMC cover?
An Avaya AMC covers all technical support calls, on-site engineer visits, software updates, firmware upgrades, and scheduled preventive maintenance. The exact scope depends on the AMC tier you choose. Contact FSI for a detailed breakdown.
Can I get an AMC for an older Avaya system?
Yes. FSI provides AMC coverage for most Avaya IP Office versions still in active use, including the IP500 V2 and older Server Edition deployments. We will assess your system first to confirm eligibility.
What is the minimum contract period?
Our standard AMC contracts run for one year and are renewable annually. We can also arrange multi-year contracts at a discounted rate for businesses looking for long-term coverage.
How quickly can FSI respond to a critical fault?
Under our Business and Enterprise AMC plans, we guarantee a remote response within 1 hour of a critical fault being logged. On-site response is guaranteed within 4 hours (Business) or 2 hours (Enterprise) anywhere in Dubai.
Get a Quote
Request Your Avaya AMC Quote Today
Fill in the form and our team will get back to you within a few hours with a customized AMC proposal. No obligation, no pressure — just a clear quote based on your system and requirements.
Get a Free Avaya AMC Quote for Your Dubai Business
Worried about system downtime? Contact FSI Information Technology today. Our Avaya-certified team will review your current setup and recommend the right maintenance plan to keep your business running without interruption.
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+971 4 2257153
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Office 54, Burjuman Business Tower, Dubai