- TRUSTED BY 500+ DUBAI BUSINESSES
Avaya IP PBX Migration
Dubai
System Upgrade · Number Porting · Data Transfer · Zero Downtime
Upgrading your Avaya system or migrating from a different PBX to Avaya? FSI Information Technology manages the complete migration process — from pre-migration audit to post-cutover support — ensuring your business stays fully operational throughout the entire transition.
Migration Scenarios
We Handle All Migration Types
No matter what system you are moving from or moving to, FSI has the expertise to manage it cleanly and safely.
Old Avaya → New Avaya
Upgrading from IP500 V1 to V2, or from an older release to Server Edition. We migrate all data, settings, and extensions with no number changes.
Traditional PBX → Avaya
Moving from a legacy analog or digital PBX to an Avaya IP system. We handle number porting and parallel running to eliminate any risk of call loss.
Competitor IP PBX → Avaya
Moving from Cisco, NEC, Panasonic, or other IP PBX brands. Our engineers map your existing configuration to Avaya's feature set and migrate cleanly.
Single site → Multi-site
Expanding from one office to multiple locations. We design and migrate to an Avaya Server Edition or BE-series platform that connects all your sites.
On-premise → Cloud hybrid
Moving to a hybrid deployment where your Avaya system connects to cloud-based trunks, Teams, or remote worker softphone environments.
Version upgrade
Upgrading your existing Avaya IP Office software to the latest version to access new features, security patches, and continued vendor support.
What We Guarantee
Our Migration Commitments to You
Zero business downtime
We run your old and new systems in parallel until the cutover is confirmed successful. Your business never loses communication.
All phone numbers retained
FSI manages the number porting process end-to-end. Every existing business number is transferred to the new system without interruption.
Full configuration backup
We take a complete backup of your existing system before any migration work begins. If anything goes wrong, we can roll back instantly.
Staff re-training included
New system features are explained to your team before go-live so they are comfortable and productive from the moment the cutover happens.
Scheduled cutover
Migration cutover is scheduled at the lowest-traffic window for your business — typically evenings or weekends — to minimize any impact.
30-day post-migration support
Our engineers remain on call for 30 days after the migration is complete, resolving any post-cutover issues at no additional charge.
Why FSI
Why Trust FSI With Your Migration
200+ migrations completed
FSI has successfully migrated hundreds of businesses across Dubai and the UAE. We have seen every scenario and know how to handle it.
Certified Avaya partner
As an authorized Avaya partner, we have direct access to Avaya's technical escalation teams — critical for complex migrations.
Zero data loss record
We have maintained a zero data loss record across all migrations by following strict backup and validation protocols on every project.
200+ migrations completed
FSI has successfully migrated hundreds of businesses across Dubai and the UAE. We have seen every scenario and know how to handle it.
Certified Avaya partner
As an authorized Avaya partner, we have direct access to Avaya's technical escalation teams — critical for complex migrations.
Zero data loss record
We have maintained a zero data loss record across all migrations by following strict backup and validation protocols on every project.
FAQ
Frequently Asked Questions
How long does an Avaya IP PBX migration take?
Simple migrations between Avaya versions typically take 1 to 2 days. Migrations from non-Avaya systems, multi-site deployments, or environments with complex configurations may take 3 to 5 days. FSI provides a detailed timeline estimate after the pre-migration audit.
Will we lose any calls during the migration?
No. FSI uses a parallel running approach where your old and new systems operate simultaneously. The cutover happens only after the new system has been fully validated. The actual switchover typically takes less than 5 minutes and is scheduled at a low-traffic time.
Can we keep all our existing phone numbers?
Yes. Number retention is a core part of every FSI migration. We manage the porting process with your telecom provider to ensure all existing DDI and main numbers are transferred to the new Avaya system without any interruption.
What happens if something goes wrong during migration?
Before any migration work begins, FSI takes a full backup of your existing system configuration. If any issue arises during migration, we can roll back to the previous system within minutes. Our engineers stay on-site until the new system is fully validated and stable.
Get a Quote
Request a Free IP PBX Migration Quote
Fill in the form and our team will contact you within a few hours with a tailored proposal. No obligation — just expert advice and a clear quote.
Get a Free Migration Assessment for Your Avaya System in Dubai
Still running a legacy phone system? Contact FSI Information Technology today. Our Avaya-certified team will evaluate your current setup and design a seamless migration plan with zero disruption to your business.
Call Us
+971 4 2257153
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Visit Us
Office 54, Burjuman Business Tower, Dubai