Avaya AMC Service Dubai

Annual Maintenance Contract · 24/7 Support · Preventive Care

Protect your Avaya IP Office investment with FSI’s comprehensive Annual Maintenance Contract. We keep your communication system running at peak performance year-round — with guaranteed response times, preventive maintenance visits, and round-the-clock technical support.

What is an Avaya AMC?

Keep Your Avaya System Protected All Year

An Avaya Annual Maintenance Contract (AMC) is a service agreement that covers all technical support, maintenance, and repair needs for your Avaya IP Office system throughout the year. Instead of paying per incident, you get unlimited support for a fixed annual fee.

FSI’s AMC plans are designed to eliminate downtime, extend the lifespan of your Avaya system, and give you the peace of mind that expert help is always available — no matter what time or day an issue arises.

Unlimited support calls — no per-incident fees
On-site and remote support included
Scheduled preventive maintenance visits
Software and firmware updates covered
Priority over non-contract customers
Dedicated account manager assigned

SLA commitments

Remote support response

Within 1 hour

On-site response (critical)

Within 4 hours

On-site response (standard)

Next business day

Preventive visits per year

Quarterly (4x)

Software updates

Included

Support hours

24/7 · 365 days

Contract duration

1 year (renewable)

AMC Plans

Choose Your Avaya AMC Plan

We offer three AMC tiers to match your business size and risk tolerance. All plans include FSI’s certified Avaya engineers and guaranteed response times.

Essential AMC

Basic coverage for small businesses. Remote support with next-business-day on-site response. Ideal for low-traffic offices where occasional downtime is manageable.

Business AMC

Comprehensive coverage for growing businesses. 24/7 remote support plus a 4-hour on-site response SLA. Quarterly preventive visits keep your system in peak condition.

Enterprise AMC

Maximum protection for enterprises and mission-critical environments. Sub-2-hour on-site SLA, spare parts on-site, and a dedicated senior engineer assigned to your account.